Right of withdrawal, returns and refunds

Right of withdrawal, returns and refunds

Last updated: 2026-06-18

At Mowello, we want you to feel confident in your purchase. That is why we offer you a 90-day open purchase policy – in addition to the statutory 14-day right of withdrawal.

90-day satisfaction guarantee

You can return the product within 90 days of receiving your order and get your money back if you are not satisfied.

For a return to be approved, the product must:

  • Be in good condition
  • Be complete with any accessories
  • Be returned in the original packaging

Statutory right of withdrawal

Regardless of the guarantee above, you have the right under the Right of Withdrawal Act to cancel your purchase within 14 days of receiving the item, without giving any reason.

How to make a return

Please contact us first at info@mowello.no. Once we have received your inquiry, we will send you return instructions and the return address.

Returns sent without contacting us first cannot be processed.

Return shipping

The customer covers the return shipping costs, unless:

  • The product is damaged upon delivery
  • The wrong item was sent
  • The product is defective

For approved claims, we will of course cover the return shipping costs.

Damaged or incorrect items

Please check your order as soon as you receive it. If the product is damaged, defective, or incorrect, please contact us as soon as possible, and we will help you free of charge.

Exceptions to the right of return

The right of return does not apply to:

  • Specially ordered or personalized products
  • Gift cards

Exchanges

If you wish to exchange an item for a different color or another product, please return the original item first and then place a new order on our website.

Refunds

Once we have received and approved your return, we will refund the amount using the same payment method used for the purchase.

Refunds are normally processed within 14 business days after the return has been received and inspected. Depending on your bank or card issuer, it may take a few additional business days for the money to appear in your account.

Contact information

If you have questions about returns or refunds, you are always welcome to contact us:

Mowello
Company: Lewigu AB
Org. no: 559516-0499
Address: Smedkullen 5B, 423 49 Torslanda, Sweden
Email: info@mowello.no