Refund policy
Returns and Refunds
Last updated: 2026-06-18
At Mowello, we want you to feel confident about your purchase. That's why we offer a 90-day satisfaction guarantee.
90-Day Satisfaction Guarantee
You can return the product within 90 days of receiving your order and get your money back if you're not satisfied.
For a return to be approved, the product must:
- Be in good condition
- Be complete with any accessories
- Be returned in the original packaging
How to Return
Please contact us first at info@mowello.no. Once we've received your inquiry, we'll send you return instructions and a return address.
Returns sent without first contacting us cannot be processed.
Return Shipping
The customer covers the cost of return shipping, unless:
- The product was damaged upon delivery
- The wrong item was sent
- The product is defective
For approved warranty claims, we cover the return shipping.
Damaged or Incorrect Items
Please check your order as soon as you receive it. If the product is damaged, defective, or incorrect, please contact us as soon as possible and we will help you free of charge.
Exceptions
The return policy does not apply to:
- Custom-ordered or personalized products
- Gift cards
Exchanges
If you'd like to exchange for a different color or product, please first return the original item and then place a new order on our website.
Refunds
Once we've received and approved your return, we'll refund the amount to the same payment method used at the time of purchase.
Refunds are typically processed within 14 business days of receiving and verifying the return. Depending on your bank or card issuer, it may take a few additional business days for the funds to appear in your account.
Contact
Mowello
Company: Lewigu AB
Reg. no: 559516-0499
Address: Smedkullen 5B, 423 49 Torslanda, Sweden
Email: info@mowello.no